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General Faq

Knowledge Base    General Faq

Our plan limits are based on "Active Member Count". An "Active Member" is a member of your loyalty program who has points. Members with a zero point balance are not counted toward the limits on your plan....Read More

Customers can redeem their points from the EVERYAwards widget placed on your website. By default, we'll place a "Launcher" button in the bottom right corner of your website that will launch the widget. Customers will have the option to choose any rewards you've set up in EVERYAwards that they have enough points to get. If they do not enough points for a reward, then they will be shown t...Read More

You can pause your loyalty program by clicking the "pause" button in the top right-hand corner of the EVERYAwards menu. Once your program is paused, no new members will be added, the launcher and widget on your site will be disabled and no new points will be accrued. You can re-enable your program at any time by clicking the "Enable" button on your EVERYAwards dashboard....Read More

If you decide you'd like to cancel your EVERYAwards account, you can do so by logging into Shopify and navigating to the "Apps" section of your account. Next, find the EVERYAwards app in the list of installed apps and click the trash can icon. When you uninstall the app, Shopify will send us a notification and your account will automatically be closed. Any subscription you have with EVE...Read More

Login Screen Once a customer clicks the launcher button, a modal is shown (all mobile-responsive) that prompts them to create an account or login. This uses the same registration and login as your normal site. The URL never changes from your site URL and they will never be directed elsewhere.     Point Balance and Options Once logged in, they are presented with the different ways th...Read More

Yes! When you install EVERYAwards into your Shopify store, you'll automatically get a new menu item inside of Shopify POS called "Loyalty Rewards" - no need to set anything else up.   To use the app inside Shopify POS, you'll need to select a customer, then click "Loyalty Rewards" - this will bring up the customer's current point balance and all eligible rewards they can redeem the points f...Read More

We get this question a lot. Although some apps will allow you to award points for likes and shares on social media, this is largely prohibited among social networks. Facebook and Instagram especially do not condone this as it is considered incentivizing actions which the platforms themselves would like to maintain as organic.   This has been the case since 2014.   From facebook: "Yo...Read More

At this time we do not offer custom development as we are a small team and want to make sure we can dedicate our time to growing and supporting the EVERYAwards app.   If you need something custom done to your website, however, we recommend StoreTasker.   StoreTasker can help with a variety of services and runs from within your Shopify account.   ...Read More

The EVERY Marketplace at this time is a fashion-focused clothing and accesory marketplace designed to connect brands directly with consumers. Traditioinal retail marketplaces take hefty fees from brands and keep them from seing valuable transaction data: We do none of that. Our marketplace is virtually fee-free, and is mission-oriented to provide consumer insights directly to brands that can be us...Read More

Asked another way, will points earned via EVERYAwards on one store be able to be used at other stores with EVERYAwards? As of now, this functionality is not supported. Points can only be spent on a store that they are earned from....Read More